REFUND & RETURNS POLICY
Our Valued Customers,
Please choose carefully & keep your receipt as proof of purchase.
We are not required under the Australian Consumer Law to provide a refund or replacement if you change your mind.
We will only provide a refund if a product has a major problem, i.e. The product is faulty, & proof of purchase is provided with the returning product, within 30 days from the date of purchase. Postage is not refundable.
In some cases, we may be required by our suppliers to return the product/s for repair or replacement.
EXCHANGES & STORE CREDITS
Our Team may provide an Exchange or a Store Gift Card on a full priced item only when the product is returned in it’s original condition & proof of purchase is provided with the returning product, within 30 days from the date of purchase. Postage is non refundable and return postage & replacement products postage is the responsibility of the buyer.
Original Condition: Has complete original packaging, is clean, unused/unworn & still has original tags attached.
SPECIAL ORDER POLICY
Our Valued Customers,
As a small, family-owned business, our dedication to finding the right product for our customers often comes in conflict with budget and space constraints on inventory we can carry in our store. As a result, we have developed a special order policy designed to give customers a risk-free way of trying something new. Please read through our policy below before placing any orders:
Customers can order items from our existing manufacturers for a 25% deposit per item, transferable to store credit should the customer no longer want the order or if the item(s) does not fit as expected. Please note, if you choose to send the item back to the supplier to exchange for the right product, this may incur shipping and restocking fees. In-store clearance/sale prices apply to floor stock only, special orders for these items will be charged at full price. Special orders on an item that is on promotion must be ordered and collected within the promotional dates, to receive the promotional price.
Thank you for your understanding.
Sprenger’s Rural Traders Management